Healthcare medical billing and coding as with any other profession is founded on the "expert knowledge" of professionals which it depends on. Having the right answer to the question in moments can mean the difference between an accepted or rejected claim.
Often it's in the heads of key professionals and staff who could leave, become ill, etc.
Softclaim comes with Expert System that enables the capture of expert knowledge and have it available 24/7 for all staff
Inference Engine, Logging, and Audit Trail
Kept separate from the Knowledge Base so user has ultimate flexibility in creation of "Expert Knowledge" base
A log is kept of every session so that a user can check back on what their responses were and the Expert System will explain how it arrived at its decision.
Audit trail of questions and responses is also kept and is very useful when building the expert knowledge base.
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